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Travel agency Autotrans d.d. provides services as a trader, organizer or seller by the Act on the Provision of Tourism Services and may arrange, mediate or provide other services related to the travel and accommodation of tourists.
Travel agency is managed by: Tamara Cerneka, director
Written Complaint to the service provided by the travel agency must be filed no later than 8 days after return from the journey to the address:
AUTOTRANS d.d. travel agency
Šetalište 20. travnja 18
51 557 Cres
Fax: + 385 51 337 209
Travel agency will make a written statement on such complaint within 15 days upon receipt.
Travel agency will only address to those complaints that the cause could not be solved at the place of service.
The competent authority for the official supervision of travel agency is State Inspectorate - Independent Department of Tourism Inspection, Šubićeva 29, 10 000 Zagreb
GENERAL TERMS AND CONDITIONS FOR THE PASSENGER SERVICES package arrangements, related travel arrangements, excursions, transfers and other travel services 1. CONTENT OF THE SERVICE Tourist agency Autotrans (Touristic Travel Agency) guarantees the provision of travel services according to the pre-contractual information / travel program and / or promotional material you received. The contents of the travel agency services will be fully realized in the...read more
GENERAL CONDITIONS FOR THE PROVISION OF TOURIST SERVICES private accommodation, hotels, villas, country tourism, tourist complexes 1. OFFER Travel Agency Autotrans ( in further text Travel Agency) undertakes to provide the guests (visitors) with the accommodation services in accordance with the published information, description, prices and time-schedule, conformably with the reservation confirmed, This obligation shall not apply in cases of exceptional...read more